Privacy policy

This policy explains how CraftSell Manufacturer (“CraftSell”, “we”), based in Sialkot, Pakistan, uses personal data when you visit craftsell.co, request a quote or contact us. Questions? Email export@craftsell.co.

What we collect

• Quote and contact requests: your name, email, phone or WhatsApp number, brand, website or social handle, country, what you'd like made, and any files you upload (logos, artwork, tech packs).
• How you found us: the campaign link (UTM tags), referring website and first page you visited, sent with your request so we know which marketing works.
• Messages: emails and WhatsApp messages you send us, and our replies.
• Orders: delivery addresses, invoices and payment records if you become a customer.

Why we use it

• To reply to your request and prepare a quote (steps you ask us to take before a contract).
• To make, ship and invoice your order (performance of a contract and legal obligations).
• To follow up about your request and occasionally tell you about relevant products (our legitimate interests). You can ask us to stop at any time.
• To keep the website secure and stop spam (our legitimate interests).

We never sell your personal data.

Who we share it with

We use trusted providers to run our business, who process data on our behalf:

• Website hosting and file storage (Vercel)
• Our database (a managed Postgres provider)
• Email (Google Workspace and Resend)
• Our content management system (Sanity)
• Couriers and freight forwarders, to deliver your order

These providers may store data in the United States, the European Union or elsewhere. Where UK or EU data protection law applies, we rely on appropriate safeguards such as standard contractual clauses.

How long we keep it

We keep enquiries for up to two years after our last contact unless you become a customer. Customer and order records are kept for as long as needed for the order and to meet accounting and tax rules.

Your rights

Depending on where you live, you can ask to access, correct or delete your data, object to or restrict how we use it, or receive a copy. Email export@craftsell.co. If you are in the UK, you can also complain to the Information Commissioner's Office (ico.org.uk).

Cookies

See our cookie policy.

Changes

We may update this policy. The date at the top shows when it last changed.